Send time-critical messages out to a workforce, utilising all messaging media, to inform staff of restrictions or changes to a working environment. Be it a flood, fire or traffic incident, preventing normal work, with boomAlert, every member of staff can be warned and given alternative working arrangements, thus facilitating “business as usual”.

With its ability to escalate alerts and incidents, boomAlert can be used to monitor 3rd party SLAs. Warnings of service outages can be triggered automatically to engineers, await confirmation of responses and compile logs of activity. Non responses can be escalated to managers or additional service providers. With everything logged and timed, SLAs can be controlled more tightly than ever before.

With boomAlert, customers can be contacted with information regarding products: allowing customers the opportunity to reply to product recalls and reply with critical information such as serial numbers or serviceability.

Using the boomAlert tool as a triage prior to elevating to a Service Desk removes an enormous burden from Service Desk personnel. With the trivial issues being resolved automatically, Help Desk and Service Desk staff can respond quicker and more effectively to the more serious issues.

Design, build send and analyse customer or staff satisfaction surveys with the intuitive boomAlert builder tool. Surveys can be sent en masse or individually triggered by an event.